WorkplaceYou FAQ
Questions before you get started?
The essentials on pricing, setup, employee access, and security.
FAQ
What would you like to know?
What does WorkplaceYou cost?
$99 per month plus $0.75 per employee per month. Pay annually to save 10%.
What’s included?
Every feature, all three employee reporting channels, and unlimited AI assistance. All employers get the same complete platform.
How many people on my team can use it?
Five user seats are included for every 100 employees, rounded up. Additional seats cost $30 monthly or $324 annually.
Can I pay by ACH or card?
Yes. Both are available during enrollment.
How do renewals work?
Thirty days before your anniversary, you can update headcount, payment frequency, and seats. If you make no changes, current terms renew with a 5% headcount increase.
How much work is setup?
Guided enrollment takes about 30 minutes. Add your branding, choose your settings, and introduce WorkplaceYou to employees. No HCM integration or outside consultant is required.
Can we make it our own?
Yes. Use your logo and colors, choose report types, add up to five questions per type, and decide who handles reports. Settings can be updated after launch.
Can we turn off a report type?
Yes. You choose which types employees can submit. Your team keeps access to existing reports.
Do you provide launch materials?
Yes. Your Template Center includes materials you can customize to introduce WorkplaceYou to employees.
What can employees share?
Concerns, ideas, feedback, and questions—online, by phone, or by text, 24/7.
Do employees need an account or company email?
No. Employees use your Employer ID to get started.
Can employees stay anonymous?
Yes. They can submit anonymously and return with their Report ID and private PIN to read updates and reply.
How do phone and text reporting work?
Employees call (855) 955-2425 or text HELLO to (949) 810-8108. Their submission becomes a report in WorkplaceYou. SMS details are at workplaceyou.com/text.
Can employees add files or more detail?
Yes. Online attachments are available when enabled. Optional AI questions can help employees add detail without changing their original words.
What if someone speaks to us directly?
Authorized team members can add information received in person, by email, or through another channel to WorkplaceYou.
How does a report reach the right person?
Assign it manually or let category-based rules route it automatically. Colleagues can collaborate when their input is needed.
Can we follow up with the employee?
Yes. Once review begins, your team can ask questions and send updates in the report—even when the employee stays anonymous. Send any final update before closing the report.
Can we email someone who doesn’t use WorkplaceYou?
Yes. Your team can email anyone for input from within a report. Replies from their normal inbox return to WorkplaceYou. These conversations stay private from the reporting employee.
What stays with the report?
The original submission, messages, notes, files, activity history, outcome, and actions. Your team can see what happened and what still needs follow-up.
Can we return to a closed report?
Yes. Its history remains available to authorized users, and it can be reopened when more work is needed.
What can leaders learn from reports?
See recurring issues, employee ideas, workplace strengths, and how your team responded. Compare patterns across departments and locations.
Can we create and export our own reports?
Yes. Choose fields and filters, save reports, and export the results.
Who can see reporting?
Access follows each user’s role and permitted report types.
Who can see employee reports?
Only authorized employer users. You control access by role and report type, and each employer’s data is kept separate.
What does AI help with?
Report titles, categories, priority, summaries, draft messages, and trends. Your team reviews the work and makes the decisions.
Is our data used to train external AI models?
No. Customer data is not used to train external AI models.
How are attachments protected?
Files are quarantined and scanned. Files that do not pass are not made available.
Can reports be deleted?
Only authorized SuperUsers can delete eligible reports. A reason and acknowledgment are required, and a Deletion Certificate is created. Legal holds can block deletion.